Privacy Policy

Welcome to Qoncert! We care about your privacy and want you to know how we collect, use, and protect your information.

This Privacy Policy applies to our website (qoncertapp.com) and mobile app (“Qoncert” or “the App”).

By using our services, you agree to this Privacy Policy, our Terms of Service, and our Purchase Policy.

1. Information We Collect

When you use Qoncert, we collect the following information:

When you register for the mobile app:

Name

Email address

Phone number

Date of birth

Location (you may manually select your city and state)

When you purchase a ticket on the website:

Full name

Email address

Phone number

2. How We Use Your Information

We use the information we collect to:

Create and manage your Qoncert account

Process ticket purchases

Email you your tickets and event details

Send you updates about your events via email and/or text message

Communicate important changes like show cancellations, reschedules, or venue updates

Improve our services and user experience

We may also occasionally send you updates about new shows, features, or special promotions. You can opt out of promotional emails and texts at any time.

3. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information only in these situations:

With event organizers and artists for event-related purposes (such as guest lists or event logistics)With service providers that help us run Qoncert (like payment processors, email or SMS providers)If legally required (for example, to comply with a court order)

All third parties are required to protect your information and use it only for the services we request.

4. Your Choices

Location Settings: You can manually select your city and state in the app instead of enabling geo-location.

Emails and Texts: You can unsubscribe from promotional emails by clicking the link at the bottom of any email. To opt out of text messages, reply “STOP” to any text we send.

Account Info: You can update or correct your personal information at any time through your Qoncert account settings.

Account deletion: You can delete your account on our mobile app at anytime. This will also remove access to your web account.

5. SMS Terms & Consent

By signing up for Qoncert or purchasing a ticket through our platform, you agree to receive automated text messages (SMS) from Qoncert related to your account and ticketed events. These messages may include:

Ticket confirmations

Event reminders

Show updates, including time, date, or venue changes

Event cancellations or reschedules

We do not use SMS for marketing or promotional messages at this time.

Message frequency: Varies by event activity

Message & data rates may apply.

You can opt out of receiving text messages at any time by replying “STOP.” For help, reply “HELP” or contact us at [[email protected]].

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet or mobile networks is 100% secure, so we cannot guarantee absolute security.

7. Children’s Privacy

Qoncert is not intended for users under the age of 13.

We do not knowingly collect information from children. If we become aware that we have collected data from someone under 13, we will delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make significant changes, we will notify you by email, app notification, or on our website.

9. Contact Us

If you have any questions about this Privacy Policy, please reach out:

📧 Email: [[email protected]]

🌐 Website: help.qoncertapp.com/contact