Help: Ticketing

Need help with your tickets?

From buying and finding your tickets to refunds and transfers, here’s everything you need to know.

How do I buy tickets on Qoncert?

You can buy tickets directly on our website or in the Qoncert app. Just tap on a show, choose your quantity, and check out with a credit/debit card or mobile payment.

Where are my tickets after I buy them?

Your tickets are saved in your Qoncert account under the “Tickets” section in the app or at qoncertapp.com/login. You’ll also get a confirmation email.

I didn’t get my ticket email — what do I do?

First, check your spam or promotions folder. Still nothing? Log into your Qoncert account to view your tickets, or reach out to us at [email protected].

Do I need to print my ticket?

Nope! Just show your digital ticket on your phone at the door. Easy and paperless.

Can I get a refund if I can’t make the show?

All sales are final unless the event is canceled. If something comes up, you’re welcome to transfer the ticket to a friend.

Can I transfer my ticket to someone else?

Yes! Just open your ticket in the app and tap the transfer option. You can transfer directly to a friend that's on the app. You’ll need their email if they're not on the app to send it over.

What happens if a show gets canceled?

If we have to cancel an event, we’ll issue full refunds automatically to the original payment method and send you an email with the details.

Can I buy tickets at the door?

Sometimes! We recommend getting them in advance though — to save some time and be sure you get a ticket.

Why is this show using an external ticket link?

Some venues require us to use their ticketing system. In those cases, we’ll link you to their checkout page directly — but it’s still a Qoncert-produced event. Please note that we do not control any fees that are charged at external ticketing websites.

Can I see how many tickets I’ve sold as an artist?

If you’re performing, you’ll see your personal ticket sales in the app under the Bookings tab. We update sales in real time so you can track your progress.

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Looking for Your Next Show?

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qoncertapp.com/shows

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